PlayBox Technology Asia Pacific extends Service and Support reach with new offices for Jakarta and Thailand

Thursday, September 25, 2014

PlayBox Technology announces two major additions to its global network of Service and Support Centres. The new offices will provide engineering and training for new and existing customers in Thailand and Indonesia. The Service and Support Centre for Thailand is located at 4/707 Block.B moo.7, Soi.Navamin, 68 Navamin Road, Klongkhum Bungkhum, Bangkok 10230. Telephone: +662 944-9139.

Nut Deesamer, PlayBox Technology Service and Support Centre Manager for Thailand, comments: "After-sales support is particularly important in this country as practically every broadcast station here is on air 24/7. Annual maintenance and support ensure the smooth running of each stations output. Our primary focus will be on providing equipment upgrades as or when required plus training for newly hired station operators. Before the launch of any new channel, we will be called to check and confirmed on the file formats being used and to provide recommendations appropriately to be used on the station's postproduction equipment and playout servers. We also advise on issues such as quality control where all the contents in a schedule are checked before being sent to the playout servers. This will ensure that issues such as loss of audio, bad files and skipped frames are detected before the playout takes place."

The Service and Support Centre for Indonesia is located at Casa Verde Building, Jalan Mampang Prapatan Raya No 17, Blok I-J-K Lantai 3, Mampang, Jakarta Selatan, 12790. Telephone +6221 794 7113

"Our team is ready to provide high grade technical service and operational assistance to all PlayBox Technology users across the country, including training for new personnel and refresh instruction if needed," adds Indonesia Service and Support Centre Manager, Stefanus Tandra. "Pre-sales service will include project consultation from initial planning to completion, plus full post-sale support during the guarantee period and, if required, on a long-term basis."