Customer Support Specialist

PlayBox Technology is an International Company Serving the Broadcast, Corporate Video, Multimedia and Cloud-based video and graphics playout/streaming markets Worldwide. With 5 international sales offices, we have delivered over 17,000+ TV playout and branding channels worldwide.
Our Teams constantly work to envision and develop the Next Generation Solutions in the exciting field of the TV Broadcast and Cloud steaming industry.

We are looking for:
 

SUPPORT Department team member

Description:

• Provide support and assistance to the customers – receiving customers' queries and responding in a timely manner;
• Ensure that all support cases are handled by research, escalating, and resolution following the company procedures;
• Active communication to the R&D team and fill in all of the necessary documentation;

• QA Testing on basic functionalities of the supported software;

• Pro-Actively work for building the customer trust and belief in the service the company is providing

Requirements:

• Working on shifts - the service provided is 24/7;

• Be a Team player and communicative person;

• Be willing to learn and Initiative;

• Be able to work in a dynamic and fast-changing environment;

• Be customer orientated, well-mannered and willing to help;

• Have interest in video, audio, TV and streaming area

• Good communication skills in both verbal and written English;

• Good verbal and written skills in Spanish will be considered as an advantage;
• Experience with customer support type of job is considered as an advantage;

• IT experience and degree in that field is an advantage, but not mandatory;

We offer:

• An attractive salary;
• A learning environment to gain the expertise you need;
• Good working environment in an open-minded, young, successful and dynamic organization;
• Opportunity to grow professionally;
• A possibility to be part of a multinational team

If you are interested, please send your CV in English,

Only shortlisted candidates will be contacted. 

Publishing Date: 
Wednesday, October 4, 2017
Expiry Date: 
Saturday, November 4, 2017